Frequently asked questions

For anyone with a recent injury, recovery after surgery, a condition you have managed for years, or simply wanting to be stronger and move better.

We commonly work with people dealing with:

• Muscle, joint, back and neck pain
• Sports and recreational injuries
• Workplace injuries (WorkSafeBC)
• Motor vehicle accident injuries (ICBC)
• Concussions and post concussion symptoms
• Mild traumatic brain injuries (mTBI)
• Dizziness, vertigo and balance disorders
• Recovery before and after joint replacement surgery
• Post-operative rehabilitation
• Neurological conditions including stroke, Parkinson's and cerebral palsy
• Overuse and repetitive strain injuries
• Chronic pain and persistent movement limitations
• Difficulty returning to work, sport or everyday activities

Wherever you are in your recovery, the goal is the same: move with confidence, build strength, and get back to what matters most to you.

Neck & Back: Neck pain, Back pain, Whiplash, Sciatica, Disc injuries, Facet joint pain, Muscle strains, Postural pain

Shoulders & Arms: Rotator cuff injuries, Frozen shoulder, Shoulder impingement, Shoulder instability, Labral injuries, Tennis elbow, Golfer's elbow, Wrist pain, Hand injuries, Tendinopathies

Hips, Knees & Legs: Hip pain, Hip impingement (FAI), Gluteal tendinopathy, Hamstring strains, Groin strains, Knee pain, Patellofemoral pain syndrome, Meniscus injuries, ACL tear, MCL, and other ligament injuries, IT band syndrome, Quadriceps strains, Patellar tendinopathy, Shin splints, Calf strains

Foot & Ankle: Ankle sprains, Achilles tendinopathy, Plantar fasciitis, Heel pain, Foot pain, Running injuries, Stress injuries

Other: Balance deficits, Sports Injuries, Acute sports injuries, Overuse injuries, Return-to-sport rehabilitation, Running injuries, Strength and performance deficits

Concussion & Vestibular: Concussion, Post concussion symptoms, Dizziness, Vertigo, BPPV, Vestibular hypofunction, Balance disorders, Motion sensitivity

Post-Surgical Rehabilitation: Hip replacement, Knee replacement, Shoulder replacement, ACL reconstruction, Rotator cuff repair, Fracture rehabilitation, Tendon repairs, Other orthopedic surgeries

Workplace & Motor Vehicle Injuries: WorkSafeBC injuries, ICBC injuries, Whiplash-associated disorders, Soft tissue injuries, Return-to-work rehabilitation

Chronic & Complex Conditions: Persistent pain, Arthritis, Tendinopathies, Joint stiffness, Mobility limitations, Weakness and deconditioning, Repetitive strain injuries, Age-related mobility concerns

Don't see your concern(s) listed? Contact us!

Then you are in the right place. We start where you are, not where you think you should be.

Our focus is exercise and education but we do use several different treatment modalities to support your recovery, including IMS, Manual therapy, soft tissue techniques, cupping and others.

Your physiotherapist will learn about your concerns, medical history, lifestyle, and goals, complete a comprehensive assessment, explain their findings, and collaboratively develop an individualized treatment plan.

Sun Life is live today. The others below are being set up and are expected in the next couple of weeks.

Live today

• Sun Life

In progress

• GreenShield
• ICBC
• Pacific Blue Cross
• VAC (Veterans Affairs Canada)
• WorkSafeBC

In progress, billed through TELUS eClaims

• Canada Life
• Desjardins
• Empire Life
• Manulife

If your plan is not live yet when you book, we will give you an invoice you can submit to your insurer for reimbursement, and we will tell you when direct billing is available.

No, physiotherapy does not require a referral, but some extended insurance plans may require one. Please contact your insurance to ask if they require a doctor's referral.

Comfortable clothing that lets us assess and treat the affected area. For hip, knee or ankle injuries, shorts are recommended. For shoulder, neck or arm injuries, a tank top or loose-fitting T-shirt works best.

Jeremy is writing this one. He will share what to bring so your first appointment starts smoothly.

We direct bill ICBC, WorkSafeBC, TELUS eHealth (including Manulife, Canada Life, Desjardins, Sun Life, Manion and many others), GreenShield, Empire Life, SSQ and Blue Cross. Not sure about yours? Call or text us and we will check.

Yes, we do. We direct bill both ICBC and WorkSafeBC, so you do not have to submit claims yourself.

Jeremy is writing this one. It will explain the exact next step for an ICBC claim, including what to bring and how we handle the paperwork.

Jeremy is writing this one. It will explain the WorkSafeBC route and what we handle for you.

Less than 24 hours: charged up to 100% of appointment fee depending on frequency and reasoning.

Yes. The clinic is family friendly and pet friendly, and there is a resident dog on site (Roo). You are welcome to bring your kids or your dog.

Yes, treatment can be provided in French. Let us know when you get in touch.